Terms of service

Welsh Luxury Hamper Co. Ltd – Terms of Service

Effective Date: 09/03/2026
Contact: sales@welshluxuryhampercompany.co.uk

1. Overview

  • This website is operated by Welsh Luxury Hamper Co. Ltd (“we”, “us”, “our”).

  • By accessing or using our site, or purchasing products or services from us, you agree to be bound by these Terms of Service, including any additional policies referenced herein.

  • If you do not agree to these Terms, please do not use the site.

2. Eligibility

  • You confirm you are at least the legal age of majority in your country.

  • You are responsible for any minor dependents using our site under your supervision.

3. Online Store Terms

  • Our products and services are for lawful purposes only.

  • Any illegal activity, transmission of viruses, malware, or other harmful code may result in immediate terminationof service and potential legal action.

  • Fraudulent or unauthorised activity is strictly prohibited (see Section 14 – Fraud & Security).

4. General Conditions

  • We reserve the right to refuse service at any time for any reason.

  • Content you submit (excluding payment info) may be transferred unencrypted; credit card information is always encrypted.

  • You may not reproduce, duplicate, sell, or exploit any part of our website or services without written permission.

5. Products & Services (Luxury, Customer-Friendly)

  • Our website features a carefully curated selection of artisan Welsh hampers, designed to deliver a premium gifting experience.

  • Some products may be exclusive to our online store and are available in limited quantities to ensure quality and freshness.

  • We aim to display all products accurately; however, images and colors may vary slightly depending on your screen.

  • Occasionally, it may be necessary to substitute an item with one of equal or greater value to maintain the exceptional quality of our hampers.

  • To ensure as many customers as possible can enjoy our products, purchase quantities may be limited per person or household.

  • Product descriptions, pricing, and availability are subject to change; we may update or discontinue items to maintain the best possible experience.

6. Billing & Account Information

  • You agree to provide accurate billing and account details and keep them updated.

  • We may refuse or cancel orders at our discretion, including suspected resellers or fraudulent activity.

7. Optional Tools & Third-Party Links

  • Access to third-party tools is provided “as-is” without endorsement or warranty.

  • We are not responsible for third-party content, products, or services.

8. User Submissions

  • By sending comments, suggestions, or creative ideas, you grant us a royalty-free, worldwide, perpetual license to use them.

  • You confirm that submissions do not violate any third-party rights or laws.

9. Personal Information

  • Submission of personal information is governed by our Privacy Policy, in line with GDPR and UK data protection regulations.

10. Errors, Omissions & Pricing

  • Occasionally, product descriptions, prices, or shipping details may contain errors.

  • We reserve the right to correct them and cancel or adjust orders as necessary.

11. Prohibited Uses

You may not:

  • Violate any laws or infringe on third-party rights

  • Transmit viruses, malware, or spam

  • Engage in fraud, phishing, or other deceptive practices

  • Interfere with site security or operations

12. Fraud & Security

  • We actively monitor transactions for fraudulent activity.

  • Any attempted fraud, unauthorized payments, or misuse will result in:

    • Immediate order cancellation

    • Referral to law enforcement or fraud prevention agencies

    • Liability for any losses or legal costs incurred by Welsh Luxury Hamper Co. Ltd

  • This applies whether discovered before or after delivery.

13. Disclaimers & Limitation of Liability

  • Our services and products are provided “as-is” without warranties.

  • We are not liable for indirect or consequential damages, including lost profits or data.

  • Liability is limited to the maximum extent permitted by law.

14. Indemnification

  • You agree to indemnify and hold Welsh Luxury Hamper Co. Ltd harmless from claims arising from your breach of these Terms or violation of law.

15. Termination

  • We may terminate access for breach of Terms.

  • Obligations prior to termination (payment, liability) survive termination.

16. Governing Law

  • These Terms are governed by the laws of the United Kingdom.

17. Changes to Terms

  • We may update these Terms at any time by posting updates on our website.

  • Continued use of the site constitutes acceptance of changes.

18. Ordering & Payment

  • We accept card payments and BACS for corporate orders.

  • Payment must be authorized; we are not liable for non-delivery due to failed payment.

19. Delivery & Failed Attempts

  • Couriers attempt delivery three times; returned items incur a £5.95 re-delivery fee.

  • We are not responsible for spoilage caused by failed delivery attempts.

20. Alcohol & Age Restriction

  • By accessing this website and purchasing products, you confirm that you are at least the legal drinking age in your country or jurisdiction.

  • You agree not to allow anyone under the legal drinking age to access, purchase, or receive alcohol.

  • Welsh Luxury Hamper Co. Ltd reserves the right to refuse service or cancel orders where this requirement may be breached.

21. Allergens & Ingredients

  • Some hampers contain nuts, egg, milk, gluten, or other allergens. Please contact us for alternatives.

22. Cancellations & Returns

  • 14-day cooling-off period applies except for:

    • Perishables (food, flowers, some alcohol)

    • Personalised or bespoke items

    • Hygiene-sensitive products (razors, sealed items)

  • See our Returns Policy for full details.

23. Copyright & Intellectual Property

  • All website content, images, and graphics are owned by Welsh Luxury Hamper Co. Ltd.

  • Unauthorized use is strictly prohibited.

24. Contact Information