How can we help?

Once your hamper has been dispatched, you’ll receive an email from our courier with your tracking details, allowing you to follow your gift every step of the way. You can also log in to your WLHC account to view your order and tracking information.

We recommend keeping an eye on your tracking once your order has been dispatched. If the recipient won’t be available, the courier may offer alternative delivery options through their tracking service, such as leaving the parcel in a safe place, delivering to a neighbour or collecting from a local delivery point or depot.

Please ensure any delivery preferences are updated directly with the courier as soon as possible to help avoid delays.

Yes. If you’re ordering ahead, you can select your preferred delivery date using the Delivery Date calendar on the product page.

Once you’ve chosen a date, simply select Standard Delivery at checkout. Your chosen delivery date will take priority over the usual delivery timeframe.

If you don’t need a specific date, just leave the calendar blank and choose Standard or Next Day Delivery at checkout.

If your order hasn't yet been dispatched, please contact us as soon as possible. We'll always do our best to help, although changes cannot be guaranteed once an order has entered processing. The quickest way to contact us is via our contact form. 

Pricing and invoices are never included inside our hampers, unless asked for.

Absolutely. You can add your personal message when ordering and we'll include it beautifully with your gift.

Our courier will follow the delivery instructions available for the address, and your tracking will provide the latest delivery information. Please use the tracking link to request for your delivery to be left in a safe place, with a neighbour, or taken to a local collection point if the recipient is unavailable.

Please ensure someone is available to receive the delivery where possible. We cannot accept responsibility for failed or delayed deliveries where nobody is available to receive the parcel and suitable alternative delivery instructions have not been provided.

For hampers containing chilled products that require refrigeration, it is particularly important that the parcel can be successfully delivered. Please ensure someone will be available, or use your tracking to select a suitable safe place or neighbour, so the hamper is not left undelivered and the chilled contents can be refrigerated promptly.

We offer a selection of hampers suitable for different dietary requirements. Please always check the individual product information and allergen details before ordering. You can contact us if you require any further information and we'd be happy to help. 

Yes! Our Create Your Own Hamper service lets you choose the packaging and fill it with their favourite Welsh treats.

Yes. We work with businesses across the UK on everything from individual gifts to large-scale bespoke gifting.
DISCOVER CORPORATE GIFTING →