Shipping policy

Welsh Luxury Hamper Co. Ltd – Shipping Policy

Effective Date: 09/03/2026
Contact: sales@welshluxuryhampercompany.co.uk

1. Delivery Areas

  • We deliver throughout the United Kingdom.

  • International deliveries may be available on request — contact us for pricing, delivery times, and customs information.

  • Remote locations may incur additional delivery charges.

2. Tracking & Delivery Options

  • When your order is dispatched, you will receive a tracking number and link.

  • Using the tracking link, you can also choose:

    • Delivery to a safe place

    • Delivery to a neighbour

    • Collection from a local courier collection point

  • We cannot be responsible for delayed or failed deliveries if the recipient is unavailable or if a delivery option has not been selected.

3. Standard Delivery (3–4 Working Days)

  • Free for orders over £35.

  • Orders under £35: £3.95 delivery charge.

  • Orders must be placed before 2pm to be dispatched the same working day.

  • Deliveries are Monday – Saturday (no Sunday or Bank Holiday deliveries).

  • You may select a future delivery date at checkout. Standard delivery cannot guarantee arrival on the selected date, but we will do our best. For guaranteed dates, please choose Next Day Delivery.

4. Next Day Delivery (Excluding Sunday & Bank Holidays) – £5.95

  • Orders must be placed before 2pm for next day delivery.

  • Orders placed after 2pm Friday will be dispatched the following Monday.

  • Next Day Delivery allows guaranteed delivery on the selected date.

  • Deliveries are Monday – Saturday.

  • Please ensure the recipient is available to accept delivery; we are not liable for missed deliveries due to unavailability or incorrect address.

5. Sunday Delivery – £19.95

  • Orders must be placed before 2pm on Friday for guaranteed Sunday delivery.

  • Please ensure the recipient is available; we are not liable for missed deliveries.

6. Refrigerated Items

  • Any hampers or items requiring refrigeration must be delivered on the day of dispatch.

  • Please ensure someone is available to receive the delivery.

  • We cannot accept responsibility for refrigerated items left unattended, delivered late, or spoiled due to lack of recipient availability.

7. Handling & Care

  • Each hamper is carefully packed to maintain freshness, quality, and presentation.

  • Perishable items are packaged to arrive in excellent condition, but we cannot accept liability for spoilage caused by:

    • Failed delivery attempts

    • Weather, strikes, or other unforeseen circumstances

8. Failed Delivery Attempts

  • Couriers will attempt delivery three times.

  • Returned items will require a £5.95 re-delivery fee.

  • We are not responsible for spoilage of perishable items due to failed delivery attempts.

9. Customer Responsibilities

  • Ensure delivery addresses are accurate and complete.

  • Confirm someone will be available to accept delivery.

  • Use the tracking link to select a safe place, neighbour, or collection point if recipient is unavailable.

  • For refrigerated items, ensure availability on the delivery day.