Privacy policy

Welsh Luxury Hamper Co. Ltd – Privacy Policy

Effective Date: 09/03/2026
Contact: sales@welshluxuryhampercompany.co.uk

This Privacy Policy explains how Welsh Luxury Hamper Co. Ltd (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website (the “Site”).

1. Information We Collect

We collect information to operate our Site and provide you with services. This includes:

a) Device Information

  • Examples: Browser version, IP address, time zone, cookie data, visited pages, search terms, interaction with Site.

  • Purpose: To load the Site correctly, perform analytics, and optimize your experience.

  • Source: Automatically collected via cookies, log files, web beacons, pixels, or tags.

  • Disclosure: Shared with Shopify and analytics providers.

b) Order Information

  • Examples: Name, billing & shipping address, email, phone number, payment information (credit/debit card numbers).

  • Purpose: To fulfill orders, process payments, provide invoices, communicate about your order, screen for fraud, and optionally send marketing communications if you’ve consented.

  • Source: Collected directly from you.

  • Disclosure: Shared with Shopify, shipping providers, and fulfillment partners.

c) Customer Support Information

  • Examples: Any information you provide when contacting us.

  • Purpose: To provide customer support.

  • Source: Collected directly from you.

2. Minors

  • Our Site is not intended for individuals under 18 years old.

  • We do not knowingly collect personal information from children.

  • If you believe your child has provided personal information, please contact us to request deletion.

3. Sharing Personal Information

We may share your information with third parties to provide services and comply with legal obligations:

  • Shopify powers our online store. More on their privacy practices here: Shopify Privacy Policy

  • We may disclose information to comply with laws, subpoenas, or to protect our rights.

4. Behavioural Advertising & Analytics

  • We may use your information for marketing and targeted ads, including:

  • You can control cookies and tracking as outlined in Section 6.

5. Using Personal Information

We use your information to:

  • Sell and ship products

  • Process payments

  • Communicate about your order

  • Keep you informed about new products, services, and promotions (with consent)

Lawful Basis (GDPR / EEA Residents)

  • Consent

  • Performance of a contract

  • Compliance with legal obligations

  • Protecting vital interests

  • Performing a task in the public interest

  • Legitimate interests, provided they do not override your rights

6. Cookies

  • Cookies are small files stored on your device to improve your browsing experience.

  • We use:

    • Necessary Cookies for shopping cart, checkout, login, and account updates

    • Analytics & Marketing Cookies for site performance, customer insights, and advertising

  • Cookie Duration: Session cookies expire when you close your browser; persistent cookies may last up to 2 years.

  • You can manage cookies via your browser settings, but disabling them may affect site functionality.

  • More info: www.allaboutcookies.org

7. Data Retention

  • Your personal information is retained as long as necessary for business, legal, and tax purposes.

  • You may request deletion at any time (see Section 8).

8. Your Rights (EEA / GDPR Residents)

You have the right to:

  • Access your personal information

  • Correct or update your information

  • Request deletion or portability

  • Object to certain processing

  • Withdraw consent where applicable

Processing & Transfers:

  • Data is initially processed in Ireland, then transferred to Canada, the US, and other countries for storage and processing.

  • Shopify GDPR compliance details: Shopify Whitepaper

9. Do Not Track

  • Our Site does not alter data collection practices in response to “Do Not Track” browser signals due to inconsistent industry standards.

10. Changes to This Policy

  • We may update this Privacy Policy to reflect operational, legal, or regulatory changes.

  • The “Last Updated” date at the top indicates the most recent version.

11. Contact

  • Email: sales@welshluxuryhampercompany.co.uk

  • Postal Address: Welsh Luxury Hamper Co. Ltd, Unit 5, Hanbury House, Welsh Street, Chepstow, NP16 5LL

  • If you are not satisfied with our response, you have the right to contact your local data protection authority.