Refund policy

Welsh Luxury Hamper Co. Ltd – Returns & Refunds Policy

Effective Date: 09/03/2026
Contact: sales@welshluxuryhampercompany.co.uk

1. Overview

We aim to provide a premium experience with every hamper and product.
Due to the perishable nature of food and drink items, these cannot be returned.
Non-perishable items (e.g., tea towels, homeware, gifts) may be returned under the conditions below.

2. Standard Returns

You have 30 days from receiving your item to request a return for eligible non-perishable products.
To be eligible, items must be:
- In the same condition as received
- Unused or unworn
- With all tags intact
- In the original packaging
- Accompanied by a receipt or proof of purchase
To start a return, contact us at sales@welshluxuryhampercompany.co.uk.
Returns must be sent to: Welsh Luxury Hamper Co. Ltd, Unit 5, Hanbury House, Welsh Street, Chepstow, NP16 5LL
Items returned without prior authorisation will not be accepted.

3. Return Shipping

If your return is accepted, we will provide:
- Instructions on how and where to send the package
Customers are responsible for returning items in a secure and trackable manner.

4. Damaged or Defective Items

Please inspect your order immediately upon delivery.
In the unlikely event your hamper or product arrives damaged or defective from transit, contact us immediately.
We will work to resolve the issue professionally and fairly.

5. Non-Returnable Items

6. Exchanges

To exchange an item, the fastest method is to return the original item and place a new order for the desired product.

7. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed after approval, please contact us at sales@welshluxuryhampercompany.co.uk.